Last updated: 17-04-2017
Nexvoro Homes stands behind the quality of our products. Below is an overview of our warranty coverage by product category. Specific warranty terms may also be included with your product packaging or manufacturer documentation.
Warranty Periods by Category
- Power & Energy Solutions (generators, solar generators, inverters, batteries, UPS systems): 1 year limited warranty
- Home Appliances (TVs, microwaves, washing machines, kitchen appliances): 6 months limited warranty
- Home Comfort & Furniture (massage sofas, chairs, furniture): 6 months limited warranty
- Industrial & Commercial Machinery: Warranty terms vary by product and manufacturer. Please contact us for specific coverage details before purchase.
What Is Covered
Our warranty covers manufacturing defects in materials and workmanship under normal use. If a covered product fails due to a manufacturing defect within the warranty period, we will repair, replace, or refund the item at our discretion.
What Is Not Covered
- Damage from misuse, improper installation, or failure to follow product instructions
- Normal wear and tear
- Damage caused by unauthorized repairs or modifications
- Damage from accidents, power surges, or acts of nature
- Cosmetic damage that does not affect product function
How to Make a Warranty Claim
- Contact our support team at info@nexvorohomes.com with your order number, product name, and a description of the issue.
- Include photos or videos of the defect if applicable.
- Our team will review your claim and advise on next steps, which may include troubleshooting, repair, replacement, or return instructions.
Manufacturer Warranties
Some products may also be covered by a separate manufacturer’s warranty, which may offer additional or different coverage. Details, if applicable, will be included with your product or available upon request.